Returns and Refunds

Thank you for your purchase! We hope you're happy with your order. However, if for any reason you're not completely satisfied, you can return your order within 14 days of receipt. The return or exchange process is simple: click here to begin.

Returns period : You have 14 days from the date you receive your package to return it without giving a reason. Please note that the package must arrive at our warehouse within these 14 days.

Return Policy : Items must be returned unused, unwashed, and with all tags attached, so they are suitable for resale. Shipping costs are non-refundable.

Important Note :

  • We don't offer refunds for sale items. However, you can exchange them for another item or receive store credit.
  • For buy-one-get-one deals, both items must be returned together. We cannot issue a refund or credit if only one item is returned. Exchanges for a different size or color are possible.

Return costs : You will be responsible for paying for your return shipping costs, depending on the country and the courier you choose.

Return Processing : Once your return is registered, we will immediately begin processing an exchange. Returns are processed within 10 business days of receipt at our warehouse. You can track the progress of your return via the track & trace system. Once the refund is processed, you will receive a notification, but please allow up to 3 days for it to appear on your bank account.

Frequently Asked Questions :

  • What if my exchange item is out of stock? Please contact our customer service team for possible alternatives. If the item is unavailable, we'll work with you to find a solution.

  • Where can I find my order number for returns? Your order number is in the confirmation email you received after placing your order. It's a five-digit code. If you can't find it, please contact our customer service.

  • What should I do if my product arrived defective or damaged? Send an email to sistarslabel@gmail.com with a photo of the damage. We'll resolve the issue as quickly as possible.

  • What if I want to return an item outside the return period? If you want to return your item outside the 14-day period, you can exchange it for another product or receive store credit. Please contact our customer service team for assistance.