Dispatch

All our products are shipped from the Netherlands using a secure, traceable shipping method. We offer free shipping on orders over €50/€100/€150, depending on your location. You don't need to enter a code; free shipping is automatically applied during checkout and also covers any import duties.

Please note that it is not possible to cancel or modify orders after they have been placed. Orders will be processed within 1-2 business days. Once your order has shipped, you will receive a track & trace code via email so you can track your package. Delivery times are estimated and depend on your region.

Free shipping:

  • For orders above €50 in the Netherlands.
  • For orders over €100 in Belgium and Germany
  • For orders above €150 in the rest of Europe.

For orders below the stated thresholds, the following shipping costs apply:

  • Netherlands : €6.95, delivery time 1-2 working days
  • Belgium/Germany : €9.95, delivery time 1-2 working days
  • Rest of Europe : €19.95, delivery time 4-8 working days

Please note that processing times may be longer during promotional periods due to high demand. We ship only on business days (Monday through Friday, excluding holidays). Orders placed over the weekend will be processed the following business day.

If your package arrives damaged, please email sistarslabel@gmail.com within 5 business days, including photos of the damage, so we can assist you further.