Dispatch

All our products are shipped from the Netherlands using a secure, trackable shipping method. We offer free shipping on orders over €50/100/€150, depending on your location. You don't need to enter a code for this; the free shipping is automatically applied during checkout and also covers any import duties.

Please note that it is not possible to cancel or modify orders after they have been placed. The processing of your order will take approximately 1-2 business days. Once your order has been shipped, you will receive a track & trace link via email, so you can follow your package. Delivery times are estimated and depend on your region.

Free Shipping:

  • For orders above €50 in the Netherlands.
  • For orders over €100 in Belgium and Germany
  • For orders above €150 in the rest of Europe.
  • For orders over €150 worldwide.

For orders that fall below the stated thresholds, the following shipping costs apply:

  • Netherlands/Belgium : €5.99, delivery time 1-2 working days
  • Germany : €6.99, delivery time 1-2 working days
  • France : €6.99, delivery time 4-8 working days
  • Spain : €9.99, delivery time 4-8 working days
  • Italy : €10.99, delivery time 4-8 working days
  • Austria/Poland : €10.99, delivery time 4-8 working days
  • Portugal : €11.99, delivery time 4-8 working days
  • Switzerland : €15.99, delivery time 4-8 working days
  • Rest of Europe : €10.99, delivery time 4-8 working days

Please note that processing times may be longer during promotional periods due to high volume. We only ship on business days (Monday through Friday, excluding holidays). Orders placed over the weekend will be processed the next business day.

If your package arrives damaged, please send an email to info@sistarslabel.nl within 5 business days, including photos of the damage, so we can assist you further.