Frequently Asked Questions

We aim to process and ship orders as quickly as possible, within 24-48 hours of placement. Once your order has been shipped, you will receive an email notification with tracking information. Once you receive the shipping email, you will find detailed tracking information to follow the progress of your order. Simply use the provided tracking information to track your package via our shipping partner's website.

We always strive to deliver your package with the best carrier and service for your country. All information about shipping times and rates per country can be found on

After you have returned your items to us, you will receive your refund within 10 business days after the items reach our warehouse. You can track the progress of your return using the track and trace of your chosen carrier, which will indicate when the package reaches our warehouse. From this point, the 10 business day processing period begins. Once the refund has been processed, you will receive a notification. Please note that it can take up to 3 days for the refund to appear on your bank account. If you have not received your refund within this time frame, please email info@icon-amsterdam.com or click here so we can investigate this for you.

We have a return period of 14 days in which the customer can return his or her package without giving a reason. These 14 days start at the moment the package is received. Please note that the return shipment must be sent back to us within these 14 days. Returns Policy All returned items must be unworn and in pristine condition with all tags still attached. For items purchased in the sale, ICON. Amsterdam does not offer the possibility of refund. These items can only be exchanged for another item from the collection or can be exchanged for a voucher. Shipping costs are non-refundable.

Returns are easy! Here’s what you need to do: 1. Send an email to info@icon-amsterdam.com within 14 days of receiving your order, stating that you wish to exchange one or more products. 2. Our team will provide you with return instructions immediately. 3. Follow the instructions provided to complete the return process.

We offer a variety of payment methods to make your shopping experience easy and safe. These are the payment methods we currently accept: Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express. Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact or Sofort. PayPal: You can use your PayPal account to make purchases on our website for added convenience and security. Klarna: Buy now, pay later. Depending on your location, we offer Klarna, so you can buy now and pay for your order later. Mobile payment services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay and Google Pay Gift cards or store credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases. Please note that the availability of payment methods may vary depending on your location and the specific products you purchase. If you have any questions about payment methods or need assistance with your payment, please do not hesitate to contact our customer service team.

We advise you to consult the size chart on the product page. You can find this by clicking on "size finder" which is located directly under the size selector. This way you will find the perfect size for you.

You can leave your email address on the relevant product page. You can do this by clicking the 'SIZE OUT OF STOCK? ' button when choosing the SIZE. This way you will automatically receive a notification as soon as the item is back in stock.

Proper care will keep your clothes looking good for longer. Here’s a guide on how to wash your undergarments and outerwear:Step 1: Check the care label: Always check the care label for specific instructions before washing a garment. Different fabrics and designs may require different washing methods.Step 2: Sort by color and fabric: Separate your clothes into light and dark colors to prevent colors from bleeding. Also, separate delicate fabrics from sturdier fabrics to prevent damage.Step 3: Pretreat stains: If your clothes are stained, pretreat them with a stain remover or mild detergent before washing. Follow the instructions on the product label for best results.Step 4: Choose the right wash cycle: Select the right wash cycle on your washing machine based on the fabric and level of soiling. Use a gentle or delicate cycle for delicate fabrics and a normal cycle for sturdier materials.Step 5: Use a mild detergent: Use a mild detergent that is suitable for the fabric of your clothes. Avoid using bleach or harsh chemicals, especially on delicate fabrics. Step 6: Wash in cold water: To prevent shrinkage and color fading, wash your clothes in cold water. Cold water is also gentler on fabrics and helps maintain their integrity. Step 7: Turn clothes inside out: Turn your clothes inside out before washing to protect the outer surface and minimize friction during the wash cycle. Step 8: Use a gentle cycle: If your washing machine has a gentle cycle option, use it for delicate fabrics or clothes with embellishments to minimize wear and tear. Step 9: Air dry or tumble dry on low heat: After washing, air dry your clothes by laying them flat or hanging them on a drying rack. If you use a dryer, choose a low heat setting to prevent shrinkage and damage to the fabric. Step 10: Iron or steam as needed: Once dry, iron or steam your clothes as needed to remove wrinkles and maintain a neat appearance. Follow the ironing instructions on the care label to avoid damaging the fabric. By following these steps, you can ensure that your underwear and outerwear are washed effectively and that their quality and lifespan are maintained.

To purchase a gift card, simply visit our website and navigate to the gift card section. From there, you can choose the amount you want for the gift card and add it to your cart. During the checkout process, you can enter the recipient's email address and a personalized message if you want to send the gift card directly to them. Once the purchase is complete, the gift card will be sent electronically to the recipient's email inbox along with instructions on how to redeem it. Recipients can then use the gift card to purchase their favorite items on our website at their leisure.

We stand behind the quality of our products and strive to promptly address any concerns or issues. Our warranties typically cover manufacturing defects and workmanship issues for a period of time from the date of purchase. However, please note that warranty terms may vary by product,

We aim to process and dispatch orders within 24-48 hours of placing them. Once your order has been dispatched, you will receive an email notification with tracking information. Upon receipt of the dispatch email, you will find detailed tracking information to follow the progress of your order. Simply use the tracking information provided to track your parcel via our delivery partner's website.

Yes, we do offer expedited shipping options for customers who want to receive their orders faster. You can select expedited shipping during the checkout process for an additional fee. Because we want to provide you with the best service at all times, we even offer free express shipping over a certain amount. For our customers in the Netherlands, we also offer Same Day shipping if you need your items today! Visit our shipping page for rates and delivery times by country.

We ship worldwide. ICON. AMSTERDAM orders are shipped with trusted carriers such as DHL, DPD, UPS and local carriers. Please visit our shipping page for rates and delivery times per country.

We don't like to keep you waiting, so your order will be processed directly from our Dutch warehouse within 24-48 hours after it has been placed. Orders received before 23:00 CEST on weekdays will be shipped the same day. Orders placed after this time will be shipped the following day. Orders placed over the weekend will be scheduled for shipment on Monday. The estimated shipping time stated at checkout and on our shipping page starts on the day your order is shipped. Due to our fast response times, it is not possible to make changes or cancel your order once it has been placed. Should you require any assistance from us in receiving your order, we are here to help. Please contact our customer service team for any questions; info@icon-amsterdam.com

Our shipping costs are calculated based on the destination of your order and the total value of your order. Here is what you need to know about our shipping costs: Domestic Shipping (Netherlands): For orders within the Netherlands we offer free shipping on all purchases over €100. Orders under this threshold are subject to a flat shipping rate of €5.99. We use reliable local carriers to ensure your items reach you in a timely manner. Shipping within the European Union: For our customers within the European Union we offer competitive shipping rates starting at €6.99. The exact shipping cost will be calculated during checkout based on your location and the value of your order. International Shipping: For orders outside the European Union, we offer international shipping from €9.99. As with shipping within the EU, exact shipping costs will be determined during checkout based on your location and the value of your order. Expedited Shipping: Need your order fast? We also offer expedited shipping options to select destinations. Expedited shipping costs will be displayed during the checkout process so you can choose the best option to meet your needs. Additional information: - Please note that customs duties and taxes are included and covered for your order. - Orders are typically processed and shipped within 1-2 business days, with delivery times varying depending on your location. - You will receive a confirmation email with tracking information once your order has been shipped, so you can follow its journey to your doorstep.

We understand that circumstances can change, but our commitment to rapid processing means that we are already working diligently to prepare your order for shipment as soon as it is received. As such, we kindly ask our customers to double check their orders before completing payment. If you have any questions or concerns about your order, please do not hesitate to contact our customer service team. We are here to assist you in any way possible within the constraints of our rapid processing system. If the item(s) are not to your liking, you can always return them within 14 days

During the checkout process, you will have the option to enter your gift card or voucher code into the field provided. Once you have entered your code, click or tap the ‘Apply’ button to redeem your gift card or voucher. The total amount will be adjusted accordingly. Once your gift card or voucher has been successfully applied, continue through the checkout process as normal. Review your order details, enter any additional information and complete your purchase. If you experience any issues redeeming your gift card or voucher, please do not hesitate to contact our customer service team for assistance. We are here to help ensure you have a smooth and enjoyable shopping experience.

If your tracking information shows that your order has been delivered, but you have not received it, here are a few steps you can take: Check your delivery location: Double check the delivery address to make sure it was entered correctly when placing the order. Sometimes packages are delivered to a neighbor, reception or another location on your property. Look for delivery notes: Check for delivery notes left by the carrier. Sometimes carriers will leave packages in secure locations or with a receptionist if you are not available to accept delivery. Contact the carrier: Contact the carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional information about the delivery or initiate an investigation into the matter. Contact Customer Service: If you are unable to locate your package after following the steps above, please contact our Customer Service team. Provide them with your order details and tracking information. We will work with you to resolve the issue and ensure you receive your order as soon as possible. File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the carrier. Our customer service team can assist you with this process and provide any necessary documentation. Rest assured, we are here to help you resolve any delivery issues and ensure you receive your order. Please do not hesitate to contact us for assistance.

Fast and insured shipping ensures your package arrives quickly and safely. Our expedited shipping options ensure your order is prioritized for fast delivery, while comprehensive insurance coverage provides peace of mind against loss or damage in transit. Shop with confidence knowing your items will reach you quickly and safely.

If you discover the error shortly after placing your order, please contact our customer service team immediately. The sooner you contact us, the better the chance of the address being corrected before the order is shipped. If your order has already been processed or shipped and you are unable to update the address through our customer service team, please contact the carrier directly. Depending on the carrier’s policy, you may be able to request a package reroute or redirect to the correct address. This will often incur additional fees and is subject to carrier approval. To avoid similar issues in the future, double-check your shipping address before finalizing your order. Make sure all details, including apartment numbers, street names, and zip codes, are correct.

Return period We have a 14-day return period in which the customer can return his or her package without giving a reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days. Returns Policy All items must be returned to us unworn and unwashed, suitable for resale, with tags still attached. For items purchased in the sale, ICON. Amsterdam does not offer the possibility of refund. These items can only be exchanged for another item from the collection or can be exchanged for a voucher. Shipping costs are non-refundable.

Exchanging or returning an order is very easy. Within 14 days of receiving your order, send an email to info@icon-amsterdam.com stating that you want to exchange one or more products. We will then send you the return instructions immediately. :)

Return shipping costs may vary depending on your location and the reason for the return. We recommend using a trackable shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return shipping costs are non-refundable. For more information on returns shipping and costs, please review our Returns Policy or contact our Customer Service team.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we will process it within 10 working days. On your track and trace that you receive with your return, you can see when the package has arrived in our warehouse. From that moment on, the 10 working days start. After the refund has been made, you will receive a message about this. Please note that it can take up to 3 days before the refund is visible on your bank account.

Yes, you can exchange! We will send the first exchange free of charge from our warehouse. For all subsequent exchanges, you will have to pay the shipping costs. Just follow these steps: 1. Please send an email to info@icon-amsterdam.com within 14 days of receiving your order to start the exchange process. 2. Provide details about the item(s) you would like to exchange and the reason for the exchange. 3. Our team will give you instructions on how to proceed with the exchange. 4. Follow the instructions provided to complete the exchange process. 5. Once we receive your returned item(s), we will process the exchange and send out your replacement item(s) as soon as possible. International: Please note that we are not responsible for paying any customs fees (duties or taxes) on returns for exchanges. You are responsible for all costs and fees associated with returning your order. We recommend returning your order via a tracked shipping method, or requesting proof of postage as we are unable to exchange lost returns. If you have any questions or need further assistance, please feel free to contact our customer service team. We are here to help!

After your return has been received by our warehouse, we will process your return within 10 days. In most cases, your exchange request will be processed within a few days. You will always receive a confirmation email with a tracking code once your new order has been processed.

Please contact our customer service to inquire about the possibilities. We will update you on when we expect the product to be back in stock or if alternative options are available.

Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service will be happy to help you. If you have already started the returns process and the product is sold out, we will contact you directly. Our team will work with you to find a suitable solution, whether that means selecting a different product, receiving credit, or exploring other options.

If you receive a product that is defective or damaged, we are here to help! Follow these steps to resolve the issue: 1. Take a photo of the damaged or defective product. 2. Send an email to info@icon-amsterdam.com with the photo of the complaint as an attachment. Please include your order number and a short description of the problem in your email. 3. Our customer service team will promptly review your message and work with you as soon as possible to find a resolution. We strive to ensure your satisfaction and resolve any issues with your order. Please do not hesitate to contact us if you experience any problems

We have a return period of 14 days in which the customer can return his or her package without giving a reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days. If this is not possible, we offer you the possibility to exchange the product for a replacement or a credit note. Ask our customer service about the possibilities.

For press inquiries, please contact us at press@sistarslabel.nl .

Great to hear that you are interested in working at ICON. Amsterdam! Send us a message at career@sistarslabel.nl and we will contact you as soon as possible.

If you have any questions, please do not hesitate to contact us, we will be happy to help you. Our experts are available 7 days a week to answer all your questions. Contact: info@sistarslabel.nl

We aim to answer every question within 48 hours.

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